Privacy Policy

Cairns Retaining Walls (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or contacting us, you consent to the practices described below.

Information We Collect

We collect personal information you provide directly — for example, when you request a quote or contact us. This typically includes your name, phone number, email address, property address and details about your project. When you use our website, we may also collect limited technical information such as your IP address, browser type and pages visited, through standard analytics.

How We Use Your Information

We use your personal information to respond to your enquiries, prepare and provide quotes, carry out and manage the work you engage us for, and improve our website and services. We only use your information for the purpose you provided it, or for a directly related purpose you would reasonably expect.

Disclosure of Your Information

We do not sell your personal information. We may share it where necessary with trusted parties who help us deliver our services — such as the tradesperson or contractor carrying out your job, and service providers like our website host — or where we are required to by law. Any such parties are expected to handle your information consistently with this policy.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure, as required under APP 11. While we work to safeguard your information, no method of transmission or storage is completely secure.

Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not function as intended if you do.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete, in line with APPs 12 and 13. To make a request, contact us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact Us

For any privacy questions or requests, contact us at info@retainingcairns.com.au.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: 03/07/2026